Terms of service

By using this website and placing an order, you agree to the following terms and conditions.

Product Nature & Variations

All products sold by our store are handmade decorative items. Due to the handmade nature of our products, slight differences in colour, arrangement, wrapping, and design may occur between items and product photos. These unique variations are a standard characteristic of handmade goods.

Store Rights & Order Acceptance

We reserve the right to update product pricing, descriptions, availability, and store policies at any time without prior notice. Please note that receiving an order confirmation email does not mean your order has been accepted. A binding contract is only formed when we dispatch your items.

We reserve the right to refuse or cancel any order at our discretion prior to dispatch, including in situations involving suspected fraud, pricing errors, stock unavailability, or inappropriate customer behaviour.

Customer Responsibilities

Customers are responsible for ensuring all order details, including shipping information, are accurate before checkout.

Safety Disclaimer

Our products are intended for gifting decorative purposes only and must not be used as toys. Items should be handled with care. Some arrangements may contain sharp wire, small parts, or delicate materials, and must be kept out of reach of small children.

Shipping & Delivery

We are not responsible for delivery delays caused by shipping carriers, severe weather conditions, or other events outside of our reasonable control.

Returns & Policies

Returns for change-of-mind are permitted within 7 days of delivery only, subject to our standard return fee. By purchasing from our store, you acknowledge and agree to our Refund Policy, Shipping Policy, and Privacy Policy.

Governing Law

These Terms of Use and any separate agreements shall be governed by and construed in accordance with the laws of England and Wales