Refund policy

We want you to be happy with your purchase from Fuzzy Petals Studio.

Change of Mind Returns

If you change your mind, you may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging.

Please Note: Returned items MUST arrive back in resellable condition.

Return Cost: A flat return shipping fee of £4.99 will be deducted from your final refund to cover the cost of the pre-paid return label.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Once your return has been received and inspected, we will notify you of your approved refund if all conditions are met. Approved refunds will be issued to the original payment method used during checkout.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please do not send it back yet. Instead, email us at fuzzypetalsstudio@gmail.com within 48 hours of delivery with clear photographs of:

  • The item (showing the specific damage)
  • The outer packaging
  • The shipping label

Once we verify the severity of the issue, we will work with you to provide a suitable resolution, which may include:

  • A full refund directly to your original payment method without a return.
  • A free return label provided by us, followed by a full refund.
  • A brand-new replacement product sent out as soon as possible.

Order Cancellations

Orders may be cancelled within 24 hours of purchase. After this time, cancellations may not be possible as production, preparation, or packaging may have already begun.

Handmade Products

All products are handmade. Minor variations in colour, flower placement, wrapping, shape, or decorative details may occur and are not considered defects. These variations make each piece unique.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Custom-made or personalised products
  • Special request orders
  • Items that have been used, altered, or damaged after delivery

Incorrect Shipping Information

Please ensure your shipping information is correct before placing your order. We are not responsible for delays, losses, or delivery issues caused by incorrect information provided by the customer.